FAQs
Where do your products ship from?
All orders are fulfilled and shipped from our fulfillment partners in China. Each item is carefully inspected, securely packed, and prepared with attention to detail to ensure it arrives safely.
Where do you ship to?
We currently ship to selected international destinations, including the United States, Canada, Australia, New Zealand, Japan, and several Asia-Pacific regions.
For the most up-to-date list of destinations, please refer to our Shipping Policy.
Do you offer free shipping?
Yes — we offer free standard shipping on all orders to all available destinations, subject to remote area limitations.
How long will delivery take?
Orders are typically processed within 1–3 business days.
Estimated delivery time is generally 4–15 business days after shipment, depending on your location and local carrier conditions.
For detailed delivery estimates by region, please visit our Shipping Policy.
How do I track my order?
Once your order has been shipped, you’ll receive a confirmation email with your tracking number and tracking link.
You can monitor your shipment at any time using the provided link or contact us if you need assistance.
What if my order is delayed or stuck in transit?
Occasionally, deliveries may be delayed due to customs inspections, carrier issues, or unforeseen logistics disruptions.
If your order hasn’t arrived within the estimated delivery timeframe, please contact us and we’ll help follow up with the courier.
Are all items in stock?
We do our best to keep our product availability accurate.
If an item becomes unavailable after you place an order, we’ll notify you as soon as possible and issue a full refund to your original payment method.
Do I have to pay customs fees or import taxes?
Import duties, taxes, and customs fees (if applicable) are determined by your country’s customs authorities and are the responsibility of the customer.
Most orders arrive without additional charges, but regulations vary by country.
Can I change my order or shipping address after placing it?
We’ll do our best to assist with changes. However, once an order has been processed or shipped, it can no longer be modified, including changes to the shipping address.
What is your return policy?
We accept return requests for eligible items within 10 days of delivery.
Returned items must be unused and in their original condition and packaging.
For full details, please review our Return & Refund Policy.
How do I request a return or refund?
Please contact us at hello@mkmeow.com within 10 days of delivery, including your order number, reason for return, and clear photos (if applicable).
Our team will review your request and provide next steps once approved.
When will I receive my refund?
Once your returned item is received and inspected, refunds are processed within 5–7 business days to your original payment method.
Depending on your bank or payment provider, it may take a few additional days for the amount to appear in your account.
What if my item arrives damaged or incorrect?
We’re sorry if this happens. Please contact us within 48 hours of delivery with your order number and clear photos of the issue, and we’ll arrange a replacement or refund.
Are your products officially licensed or affiliated with any brands??
No. Our products are independently curated and are not affiliated with, endorsed by, or produced by any officially licensed brands or copyright holders.
For more information, please refer to our Disclaimer.