FAQs
Where do your products ship from?
All orders are shipped directly from our trusted production partner in China.
Each item is carefully inspected, securely packed, and shipped with attention to detail to ensure it arrives safely and in perfect condition.
Where do you ship to?
We currently ship to the following regions:
- Australia
- Canada
- Japan
- Malaysia
- New Zealand
- Singapore
- Thailand
- United States
If your country isn’t listed, feel free to contact us — we’ll check if shipping can be arranged.
Do you offer free shipping?
Yes — we offer free shipping to Malaysia, Singapore, and Thailand. For other destinations such as Australia, Canada, Japan, New Zealand, and the United States, shipping fees will be calculated at checkout.
How long will delivery take?
Orders are usually processed within 1–3 business days and delivered within:
- Australia: 7–15 business days
- Canada: 9–11 business days
- Japan: 5-7 business days
- Malaysia (East): 8–12 business days
- Malaysia (West): 4–7 business days
- New Zealand: 7–9 business days
- Singapore: 4–7 business days
- United States: 9–14 business days
Delivery times may vary slightly depending on your location. For more details, please visit our Shipping Policy.
Please allow extra time during holidays, sales periods, or unforeseen logistics disruptions. We appreciate your patience and understanding.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email.
You can track your shipment through the provided link or contact us for assistance.
What if my order is delayed or stuck in transit?
Occasionally, shipments may be delayed due to customs or logistics issues.
If your order hasn’t arrived within the estimated time frame, please reach out to us — we’ll help follow up with the courier.
Are all your items in stock?
We do our best to keep our website updated with accurate stock availability.
However, if an item becomes unavailable or is out of stock from our suppliers, we’ll notify you via email as soon as possible and issue a full refund to your original payment method.
Do I have to pay customs fees or import taxes?
Import duties, taxes, and fees (if applicable) are determined by your country’s customs office and are the customer’s responsibility. Most orders arrive smoothly without additional charges, but this may vary depending on your country’s import policies.
Can I change my order or shipping address after placing it?
We’ll do our best to accommodate any changes. However, once your order has been processed or shipped, it can no longer be modified, including changes to the shipping address.
What is your return policy?
We accept returns for eligible items within 10 days of delivery.
To be eligible, items must be unused, with tags, and in their original packaging.
For full details, please visit our Return & Refund Policy.
How do I request a return or refund?
Please contact us at hello@mkmeow.com within 10 days of delivery, including your order number, reason for return, and (if applicable) clear photos of the item.
Our team will review your request and provide the return address once approved.
When will I receive my refund?
Once your returned item is received and inspected, we’ll process your refund within 5–7 business days.
Refunds are issued to your original payment method. Depending on your bank or payment provider, it may take a few additional days for the amount to appear in your account.
What if my item arrives damaged or incorrect?
We’re sorry if this happens! Please contact us within 48 hours of receiving your order with photos of the issue, and we’ll arrange a replacement or refund.
Are your bags genuine leather?
Yes — we curate genuine leather bags, carefully selected for their quality, durability, and craftsmanship.
Are your products affiliated with any designer or luxury brands?
No. All our products are non-branded (no visible logo) and are not affiliated with or endorsed by any designer or luxury brands.
For more information, please visit our Disclaimer.